Technology

How To Fix [pii_email_e6685ca0de00abf1e4d5] Error?

Microsoft Outlook is software provided as a branch of the Microsoft Office suite (MS Office). The main function of this Microsoft Outlook software is to manage the email service. The Outlook is available for Windows, Mac, Android, and iOS operating systems. 

The [pii_email_e6685ca0de00abf1e4d5] error can appear accidentally or when a conflict is created due to the Simple Mail Transfer Protocol (SMTP) server. SMTP server (Simple Mail Transfer Protocol) is the protocol for e-mail communication.

The [pii_email_e6685ca0de00abf1e4d5] error is the error code that indicates that Microsoft Outlook is not working properly. The [pii_email_e6685ca0de00abf1e4d5] error can result in a very disappointing experience for your users, which is very annoying.

Such an error occurs for the most variety of reasons. Still, many people are not at all afraid of mistakes like [pii_email_e6685ca0de00abf1e4d5] and deny the belief that the same exists. Such an error occurs during the installation of Microsoft Outlook. Errors like [pii_email_e6685ca0de00abf1e4d5] include using a new version of Outlook, an older version of Outlook, or different use of the account.

What is [pii_email_e6685ca0de00abf1e4d5] error?

Simply the error code [pii email e6685ca0de00abf1e4d5] tells you that something went wrong in your MS software. It will appear when the software is not operating properly on your PC.

Error code helps to find a resolution to the problem. These are irritating bugs, which keeps coming up again and again on your screen. There are plenty of reasons why you get an error message repeatedly.

The best method to fix this error is to reinstall your MS Outlook application to the latest version. It is difficult to trace the error code [pii_email_e6685ca0de00abf1e4d5]. But you can concentrate on many other options to permanently solve this problem. You do not have to analyze its technical side too deeply.

The pop-up of the error code on the screen is one of the most irritating ones which has caused the users to face frustration. Many users have discovered this error code while using the error core. The error could occur due to many reasons.

In other words, the source of the error is multiple. Though the error may have many sources of occurrence, the only effect that it creates to the Outlook is by ceasing the functionality of the software. It makes it hard for the user to function the application as it creates a barrier that needs to be cleaned or taken care of before moving up to the next step.

What Reasons the error code [pii_email_e6685ca0de00abf1e4d5] occur?

This error occurs sometimes due to the corruption of files, conflict with other applications, or due to easy mail transfer protocol. This error can also appear if you have multiple accounts logged-in.

As we have mentioned before, many sources could give rise to the occurrence of the error code. However, the most common ones have been mentioned in this section so that you can select the method to resolve the issue accordingly. As many errors could cause the functionality of the electronic mail to stop, the resolve method is also varied. But in this section, let us discuss the sources.

  • Conflict with the other application: It is well-known for users to use many versions of electronic mail depending on the system that they are using it on. If your system has more than one software that is used for communication, then conflict could arise. In other words, you have to select at least some of the software as the prime selection for communication. If the software is not chosen as the major platform for making communication, then a conflict may arise.
  • Easy Mail Transfer Protocol: Another issue that could cause the occurrence of an error in the system is the Easy Mail Transfer Protocol. It could cause the system to crash making the whole functionality stop working.
  • Lack of compatibility between the versions of the system: Another issue that could cause the application to stop working is the lack of compatibility between the version of the system and the version of Microsoft Outlook you are using. If they are not in sync, or if the outlook of the version does not comply with the version of the laptop or phone you are using then it could cause the system to stop.
  • Corruption of Files or Applications: One of the most common issues of all times is the corruption of files or the application. The corrupted version of files or applications mainly happens due to an ill-mannered installation process. If the installation process of the application is not maintained or carried out perfectly then it could lead to the breakage of the system.
  • Too much activity: If there are many applications run in the system, then it can cause the whole system to go haywire. Too much activity can create a situation where at least one of them is compromised. If that is the case, then the whole system can stop working.
  • An overabundance of cache in the system: The last reason why it could stop the functionality of the application is because of the overwhelming majority of cancel stages in your system. If one does not clear the system out of cache then the occurrence of an error in the Outlook system is evident.

Here are some more causes of error.

  • During the installation of the software, you get a corrupted file.
  • At the time of the MS Outlook installation, an unexpected technical failure occurred.
  • Your SMTP (Simple Mail Transfer Protocol) server triggers the technical issue.
  • This error can occur if you use the same computer for multiple MS Outlook accounts.
  • You can also encounter error [pii_email_e6685ca0de00abf1e4d5] due to a malware attack.

Methods to solve [pii_email_e6685ca0de00abf1e4d5] error

Update to the latest version of Microsoft Outlook

It has been mentioned before that the application may not comply with the version of the operating system. The compatibility has to be established to resolve the occurrence of the error code. You can use the lighter version or the web version of Outlook to make the appearance of the error code stop.

  • The first thing that you have to do is go to the ‘menu’ Options that are arranged at the upper corner of the screen.
  • Now you have to assign the edition of the Outlook Web App that is organized in the navigation pane.
  • Now you have to make sure that you clear the light version from the checkbox for Outlook Web App.
  • Go to the option Save and click on the option to generate it.
  • In the next step, you are required to sign up using all your details in the light edition of Outlook.
  • Now you have to close the software.
  • Next, you have to log into the system to check if the error is still occurring or not.

You can also open the Outlook account and go to the Update Register to prevent further issues. If you notice that automatic updates are deactivated or stopped, you should use the drop-down menu and tap “enable updates”.

Avoid multiple email accounts on a single software

Using multiple or multiple accounts on a single computer will result in the error [pii_email_e6685ca0de00abf1e4d5]. Try to log out of all accounts present in your Microsoft Outlook to troubleshoot or resolve the error [pii_email_e6685ca0de00abf1e4d5] that this causes. Then log into Microsoft Outlook with a single account. Then delete the Microsoft Outlook application or cache. This will likely fix the pii_email_e6685ca0de00abf1e4d5 error.

You can run into many technical problems by using multiple email accounts with Outlook. The most straightforward method is to log out from all your connected email account and then login with just one account.

Also, clear all cache and history of your MS Outlook.

  • Open your computer’s accessibility window.
  • You can see more choices, by clicking the three dots in the top right corner.
  • Select more tools from there.
  • From the next tab, choose Simple Browsing Details. You can instantly see a list of different options.
  • Check the cookies and other site data and the Cached images.
  • Click on Clear Data and wait until it’s finished.
  • Exit the page and open your Outlook account a few seconds later and check whether the error code is resolved.

Reinstall the application


A legitimate error could be due to the installation process where Microsoft Outlook conflicted with other email accounts or other software installed on your device. Hence, you need to remove the broken or expired version of Microsoft Outlook from your PC or personal device. So, removing the broken or expired version from the device or PC will eliminate the root cause of the [pii_email_e6685ca0de00abf1e4d5] error corruption or incorrect location of some files. Then install the latest version of Microsoft Outlook from the Microsoft Outlook official website.

  1. Click the Start menu
  2. Head to the Control Panel.
  3. Click Programs and Features
  4. A list of all the programs installed on your computer will be displayed.
  5. Select the Uninstall Program option.
  6. Pick the Microsoft Office from the list and subsequently tick the Change button.
  7. Ensure you have selected the ‘Add or Remove Features icon.’
  8. To view all Office components, tap on the Continue button.
  9. Click the ‘Not Available’ button to tick the ‘disk icon’ next to the Microsoft Outlook and the menu.
  10. Press the proceed button to delete Outlook from Microsoft Office.

It should take less than three minutes for the uninstallation process to complete. Afterward, reboot your laptop and download and install the latest version of Microsoft Outlook.

These are three methods through which you can easily handle this error. The barrier creates an issue that stops the functioning of electronic mail. The only way to solve it is by removing or, rather fixing each source of error. As there are many reasons why [pii_email_e6685ca0de00abf1e4d5] may appear in the system, one has to apply many protocols to resolve the issue.

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Torrance Mueller

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